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STORY OF THE MONTH

INTERESTING FACTS ABOUT APP 111

“App 111”, “National Child Helpline 111 Application”, “Child Protection App”, etc. are phrases that surely every ChildFunder has heard of. However, as a ChildFunder, are you sure you know why this Application was created, understand its great features or the newly added functions after the update in 2023?

Test your knowledge and discover interesting facts about the App 111 through the below conversation with Mr. Do Duong Hien – Online Safety Specialist and Ms. Nguyen Thi Minh An – National Project and Advocacy Coordinator!

Mr. Hien sharing about App 111 at an event on online child protection.

Some new members of ChildFund Vietnam might not be too familiar with App 111. Can you briefly introduce about why the App was developed, as well as its basic features?

Mr. Hien: Thank you for saving the spotlight in this newsletter for App 111! This application has been jointly developed by ChildFund and the National Child Helpline since 2019, with support from Microsoft. The App was developed to diversify channels for receiving reports on acts, cases, and risks of child abuse.

In addition, the App was also built with the goal of improving the efficiency and responsiveness of the National Child Helpline in receiving calls and supporting counselors when the Helpline’s system is overloaded with too many calls from across the country, especially after each event or media campaign.

Ms. An: Hello to Together readers! In terms of features, App 111’s basic function is to report suspected or confirmed cases or child abuse. In an emergency, users can call or text a report through the App. The App also allows users to upload images or videos to provide additional information and evidence.

In 2022, the App’s management rights were transferred to the Department of Child Affairs and it was integrated into the case management system of the National Child Helpline.

Ms. An (2nd row, second from the left) with representatives from the Department of Child Affairs and Vietnam Association for the Protection of Child Rights (VACR) in an activity within the framework of the project “Improving child protection system effectiveness”.

In 2023, App 111 has been upgraded with many new features. Can you introduce those features and explain what new experiences they will bring to users?

Ms. An: To better connect what we have achieved, the project “Improving child protection system effectiveness” has continued to support the Department of Child Affairs in upgrading App 111 to make the App more user-friendly and effective.

A prominent new feature of the App is the use of artificial intelligence (AI) in interacting with users through messages and automatic voice chat. AI will assist the Helpline in overcoming the increased workload when there are a large number of reports coming in. Not only serving to connect users with counselors, this new feature will also provide information on legal policies and children’s rights, thereby reducing the consulting time for counselors, giving them more time to focus on intervention calls.

Mr. Hien: App 111 has also updated existing information and online courses, making the App a meaningful reference channel for users.

The integration of the App with the Helpline’s case management system has also been completed to ensure good connection and provide support for the Helpline’s counselors.

I am very happy with these innovations and I hope that App 111 will become an effective assistant for the Helpline counselors and a trusty companion to children and people nationwide in terms of child protection.

Thank you for the useful information! Finally, please show us how to download and use App 111!

Mr. Hien: We can easily find, download, and install App 111 on both iOS and Android in 2 ways:

Method 1: Scan the QR code below using your mobile phone.

Method 2: Find and download “App 111” on the App Store or Google Play on your phone.

Please share with your friends, family, and the community about App 111 to increase awareness and inspire more and more people to participate in protecting children!

Ms. An: In addition to calling the National Child Helpline directly and reporting via the App, you can also contact the Helpline through other channels such as Zalo, Facebook, and Email: tongdaiquocgia111@gmail.com.

The Department of Child Affairs has produced and broadcasted an introduction video on how to use the App and connect with the Helpline’s Zalo on Vietnam Television and Provincial Radio-Television Stations to promote to people and children nationwide. Please watch the video below for more detailed instructions!

TIN TIN TICK & TALK

ChildFund participates in the seminar “Prevention of harmful information and fraud against children in the online environment”

News by: Communications team

“In the past eight months, the National Child Helpline 111…

“In the past eight months, the National Child Helpline 111 has received and handled 251 cases related to online child abuse.”

That was the sharing of Ms. Nguyen Thi Nga – Deputy Director of the Department of Child Affairs, Ministry of Labor, War Invalids and Social Affairs at the seminar “Prevention of harmful information and fraud against children in the online environment”, organised by the Vietnam Cyber Safety for Children Club (VCSC), Vietnam Information Security Association, and relevant parties on 30 November. That number, however, is just the tip of the iceberg as there are still many more cases that have not been recorded and reported.

This seminar has created a space for leaders and experts to exchange information, offer solutions and recommendations to collaboratively create a safe online environment for the future generation of digital citizens.

During the panel discussion on protecting children online, Mr. Do Duong Hien – Online Safety Specialist of ChildFund Vietnam shared: “In the near future, I hope that there will will be a larger network to share information about products, services, and international technologies for us to effectively protect children online.”

Exciting extracurricular classes on child protection knowledge for students in Hoa Binh

News by: Hoang Thi Ha – Child Protection Social Work Officer

Recently, primary and secondary schools in Kim Boi…

Recently, primary and secondary schools in Kim Boi district has organised 80 extracurricular classes for 2,500 students in grades 5 to 9. Under the guidance of their teachers, students participated in many interactive activities including watching videos and answering questions.

This is an activity implemented by the “Child Protection in Kim Boi District” project to improve students’ knowledge on child abuse and provide them with addresses ready to help when they are at risk of child abuse.

Celebrations of International Day of People with Disability on 3 December

News by: Hoang Van Hung – Project Coordinator and Ly Thi Phuong – Project Officer

In the past week, ChildFund and local partners…

In the past week, ChildFund and local partners in Cao Bang and Bac Kan provinces have organised activities to celebrate the International Day of People with Disability (PWD) 3 December with the theme “United in action to rescue and achieve the Sustainable Development Goals for, with and by persons with disability”.

In Cao Bang, the event was held in Doc Lap and Hong Quang communes with 283 participants, including 23 children with disability (CWD). Here, positive changes for PWD locally such as new livelihood models for parents of CWD, voices of female PWD being respected and listened to, etc. were shared among participants. In addition, an innovative idea to design a motorbike suitable for PWD in wheelchairs was also introduced at the event as a contribution to the community of PWD.

In Bac Kan, the event was held in Na Ri district with more than 200 attendees. Here, 20 gifts have been given to PWDs in difficult circumstances. This event has helped to raise community awareness on the rights and abilities of PWD, as well as created a forum for PWD to showcase their talents and contribute to community development.

Training on psychology management and consultation in schools for teachers in Hoa Binh

News by: Ung Thi Hien – Project Officer

On 12 and 13 December, the project “Health and wellbeing for students” organised a training on psychology management and consultation in schools…

On 12 and 13 December, the project “Health and wellbeing for students” organised a training on psychology management and consultation in schools for 28 teachers who are psychological support staffs of seven secondary schools in Hoa Binh province.

Through this training, participants are provided with knowledge on adolescent physical and psychological development, psychological counseling process and how to connect to support services, necessary skills of psychological support staffs such as listening, empathising, handling silence, etc., which will help them to advise and support their students more effectively.

Training on implementing upgraded case management software

News by: Do Duong Hien – Online Safety Specialist

On 7 and 8 December, the training on “Implementing upgraded case management software” was organised with the participation of 43 members who are…

On 7 and 8 December, the training on “Implementing upgraded case management software” was organised with the participation of 43 members who are child protection workers, representatives from the Department of Labour, Invalids and Social Affairs at commune and district levels, and officials from the Child Protection Department of the Department of Labour, Invalids and Social Affairs of Bac Kan province.

The case management software was developed by the Department of Child Affairs and ChildFund Vietnam with the support of Microsoft Vietnam since 2019 to support child protection workers in implementing the case management process in accordance with government regulations. The software helps to digitise all steps of the case management process, connect all levels in reporting, and support referral services. Now, the software has been upgraded to integrate into the case management system of the National Child Helpline 111, while also meeting the requirements for security and management decentralisation in case management and report.

During two days of training, local officials were guided by a representative from the National Child Helpline – Mr. Nguyen Cong Hieu and software experts to install, experience, and practice scenarios using the case management software.

Speaking at the conference, Ms. Hoang Thi Huong, Head of the Department of Labour, Invalids and Social Affairs of Na Ri district, Bac Kan province shared: “The software will improve the speed of reporting and case management at the district level. We look forward to applying this software more widely to communes outside of the project area in the district to better serve the community.”

ChildFund Vietnam receives Certificate of Appreciation from Vietnam Union of Friendship Organisation (VUFO)

News by: Communications team

On the afternoon of December 26 in Hanoi, VUFO held an Information sharing conference and the…

On the afternoon of December 26 in Hanoi, VUFO held an Information sharing conference and the Recognition ceremony for contributions of foreign NGOs in Vietnam in 2023 with the participation of representatives of foreign NGOs operating in Vietnam and ministries, departments, and local authorities.

At the Ceremony to recognise the contributions of foreign NGOs in Vietnam in 2023, ChildFund Vietnam was honoured to be one of the 35 organisations to receive the Certificate of appreciation from VUFO. ChildFund is committed to working with government, continuously innovate to ensure development programs create positive changes in the lives of children and their families.

CULTURE CORNER

HEARTWARMING MOMENTS FROM
FAMILY DAY 2023

Held every year, Family Day is a special occasion for ChildFunders and their beloved family members to bond through meaningful activities. For Family Day 2023, many exciting and unique activities were organised for our offices such as pottery making, taking a tour bus around Hanoi city, lighting a campfire, playing traditional and team building games, etc.

Let’s look back at the most beautiful moments with our staff members in Hanoi, Hoa Binh, Cao Bang, and Bac Kan!

CAO BANG'S SOUR "PHO"

“Phở chua”, or “Sour Pho” is one of the dishes you must try when visiting Cao Bang province.

This is a very elaborate dish with many ingredients and preparation steps. The ingredients of Sour Pho include pork belly, a special type of yam found only in Bac Kan and Cao Bang provinces, pork liver and stomach, duck meat, rice noodles, various spices, and herbs. The flavor of Cao Bang’s Sour Pho is determined by the sauce, people will start the sauce with the gravy found in the roasted duck’s stomach, then mix in onions, garlic, vinegar, sugar, fish sauce, water, and a little semolina flour to thicken the sauce.

You can enjoy Sour Pho at any time of the day, but for Cao Bang people, Sour Pho is often enjoyed as breakfast. What a unique dish!

DID YOU KNOW?

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Together

December 2023

CHILDFUNDERS – FOR CHILDREN’S WELLBEING