“App 111”, “National Child Helpline 111 Application”, “Child Protection App”, etc. are phrases that surely every ChildFunder has heard of. However, as a ChildFunder, are you sure you know why this Application was created, understand its great features or the newly added functions after the update in 2023?
Test your knowledge and discover interesting facts about the App 111 through the below conversation with Mr. Do Duong Hien – Online Safety Specialist and Ms. Nguyen Thi Minh An – National Project and Advocacy Coordinator!
Mr. Hien sharing about App 111 at an event on online child protection.
Some new members of ChildFund Vietnam might not be too familiar with App 111. Can you briefly introduce about why the App was developed, as well as its basic features?
Mr. Hien: Thank you for saving the spotlight in this newsletter for App 111! This application has been jointly developed by ChildFund and the National Child Helpline since 2019, with support from Microsoft. The App was developed to diversify channels for receiving reports on acts, cases, and risks of child abuse.
In addition, the App was also built with the goal of improving the efficiency and responsiveness of the National Child Helpline in receiving calls and supporting counselors when the Helpline’s system is overloaded with too many calls from across the country, especially after each event or media campaign.
Ms. An: Hello to Together readers! In terms of features, App 111’s basic function is to report suspected or confirmed cases or child abuse. In an emergency, users can call or text a report through the App. The App also allows users to upload images or videos to provide additional information and evidence.
In 2022, the App’s management rights were transferred to the Department of Child Affairs and it was integrated into the case management system of the National Child Helpline.
Ms. An (2nd row, second from the left) with representatives from the Department of Child Affairs and Vietnam Association for the Protection of Child Rights (VACR) in an activity within the framework of the project “Improving child protection system effectiveness”.
In 2023, App 111 has been upgraded with many new features. Can you introduce those features and explain what new experiences they will bring to users?
Ms. An: To better connect what we have achieved, the project “Improving child protection system effectiveness” has continued to support the Department of Child Affairs in upgrading App 111 to make the App more user-friendly and effective.
A prominent new feature of the App is the use of artificial intelligence (AI) in interacting with users through messages and automatic voice chat. AI will assist the Helpline in overcoming the increased workload when there are a large number of reports coming in. Not only serving to connect users with counselors, this new feature will also provide information on legal policies and children’s rights, thereby reducing the consulting time for counselors, giving them more time to focus on intervention calls.
Mr. Hien: App 111 has also updated existing information and online courses, making the App a meaningful reference channel for users.
The integration of the App with the Helpline’s case management system has also been completed to ensure good connection and provide support for the Helpline’s counselors.
I am very happy with these innovations and I hope that App 111 will become an effective assistant for the Helpline counselors and a trusty companion to children and people nationwide in terms of child protection.
Thank you for the useful information! Finally, please show us how to download and use App 111!
Mr. Hien: We can easily find, download, and install App 111 on both iOS and Android in 2 ways:
Method 1: Scan the QR code below using your mobile phone.
Method 2: Find and download “App 111” on the App Store or Google Play on your phone.
Please share with your friends, family, and the community about App 111 to increase awareness and inspire more and more people to participate in protecting children!
Ms. An: In addition to calling the National Child Helpline directly and reporting via the App, you can also contact the Helpline through other channels such as Zalo, Facebook, and Email: tongdaiquocgia111@gmail.com.
The Department of Child Affairs has produced and broadcasted an introduction video on how to use the App and connect with the Helpline’s Zalo on Vietnam Television and Provincial Radio-Television Stations to promote to people and children nationwide. Please watch the video below for more detailed instructions!
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Held every year, Family Day is a special occasion for ChildFunders and their beloved family members to bond through meaningful activities. For Family Day 2023, many exciting and unique activities were organised for our offices such as pottery making, taking a tour bus around Hanoi city, lighting a campfire, playing traditional and team building games, etc.
Let’s look back at the most beautiful moments with our staff members in Hanoi, Hoa Binh, Cao Bang, and Bac Kan!
“Phở chua”, or “Sour Pho” is one of the dishes you must try when visiting Cao Bang province.
This is a very elaborate dish with many ingredients and preparation steps. The ingredients of Sour Pho include pork belly, a special type of yam found only in Bac Kan and Cao Bang provinces, pork liver and stomach, duck meat, rice noodles, various spices, and herbs. The flavor of Cao Bang’s Sour Pho is determined by the sauce, people will start the sauce with the gravy found in the roasted duck’s stomach, then mix in onions, garlic, vinegar, sugar, fish sauce, water, and a little semolina flour to thicken the sauce.
You can enjoy Sour Pho at any time of the day, but for Cao Bang people, Sour Pho is often enjoyed as breakfast. What a unique dish!